Garrett Hodgson

Manager of Release and Systems Engineering at Synacor

Managed a team of 12 engineers and project managers focused on developing tools and infrastructure for developer productivity, managing IT projects, building and maintaining Monitoring infrastructure, and leading the fast-paced release cycle. Acted as Incident Manager, Release Manager, Process Engineer, Risk Manager, and All-around problem solver. Decreased deployment time and service impact of software releases.

Technical Project Manager at Synacor

Held primary responsibility for web software release management, including frequent ad-hoc and emergency releases. Worked closely with Quality Engineering and Client Operations to ensure delivery of commitments in a turn-on-a-dime change environment. Worked closely with Release Engineers to improve build and deployment tools. Administered heavily-customized Mantis bug-tracking and release management system. Served as Incident Manager and creative problem-solver.

Senior Account Manager at RR Donnelley

Led team of five project managers and three customer service representatives. Responsible for assigning projects, establishing requirements gathering procedures, writing statements of work and functional requirements, mentoring new analysts and project managers, and serving as an escalation point for customers. Implemented standardized systems analysis techniques based on ITIL best practices. Introduced user-centered design methods for web application development. Served as insurance industry subject matter expert for redesign of RRD's core Web-To-One application.

Systems Analyst at Ajilon Consulting

Contracted to Moore Wallace Interactive Services, managing development of direct mail print-on-demand websites. Primarily responsible for all day-to-day operations, customer interaction, planning, and change management for a complex, data-driven customer retention mailing program for a Fortune 500 insurance company. Developed project timelines, built estimates, determined software requirements and specifications, prototyped web-based user interfaces, wrote documentation for end users, performed software testing, and acted as primary technical point of contact for clients and customers.

Technology Specialist at McDonalds Corporation

Essentially responsible for anything powered by electricity. Developed and maintained regional corporate web site using Dreamweaver, Fireworks, and hand-coded HTML/Javascript. Administered 750-user Octel Aria 2.1 voicemail and Lucent Definity PBX system. Ordered hardware, placed repair calls, and maintained technology inventory. Acted as liaison between regional employees and home office Information Systems. Deployed new PC hardware and software to staff, including ghost images, SMS software installations, and Lotus Notes configuration.

User Support Specialist at The Advisory Board Company

Responsible for PC hardware and software support, training, and triaging issues for employees of health care best practices research company. Created new Windows and Exchange user accounts. Met with department leadership to determine information resource requirements and difficulties. Worked independently to reduce remote access costs via outsourcing and user education. Provided support for a wide range of off-the-shelf and custom applications. Delivered first level support for the Network Operations team. Participated in software compatibility test design and execution as part of a Windows XP desktop migration.

Research Analyst at Texas Criminal Justice Policy Council

Used quantitative statistical methods to study application and effectiveness of various sentencing options in Texas' juvenile justice system. Used data sets from diverse sources and in widely-varying source formats to create data warehouses for use by myself and other statisticians in the Agency. Provided internal support and ongoing development for custom applications. Tools included SPSS, SQL, Access, FoxPro, NetWare, and DOS scripting.

Director of Production Application Services at Synacor

State University of New York College at Buffalo

Saint Bonaventure University